Privacy Notice for Repair Customers

1. Who is responsible for your information

Mampi Technologies Ltd is the "data controller" for the information in this notice. You can contact us about anything in it on 07435 935395 or support@mampitech.com.

2. What we collect

• Your contact details: name, address, phone number and email.
• Details of your device and the job: make, model, serial number, the fault, the work done, the price and payment.
• Your signed job sheet, and sometimes a photo of it so we can send you a copy.
• If a device is locked, a note that we saw proof you own it (for example a receipt). We don't keep copies of ID documents.
• Your files: we only open them when the job needs it. If you ask for a backup, we make a temporary copy of your files.
• Payment records: we keep a record that you paid. Card payments are handled by the card provider. We never see or keep your full card number.

3. Why we use it, and the law that allows it

• To do the job you asked for, contact you about it and take payment. (Legal basis: our contract with you.)
• To keep business and tax records, as the law requires. (Legal basis: legal obligation.)
• To deal with complaints, guarantee claims or disputes, and to prevent fraud. (Legal basis: our legitimate interests.)
• To report illegal material to the police where the law requires it. (Legal basis: legal obligation.)

We do not sell your information, and we don't send you marketing unless you ask us to.

4. Who we share it with

Only when we need to:

• Our bank and card payment provider, to take payment.
• Our accountant, insurer and professional advisers, when needed for our business.
• Remote support software, which connects your computer to ours during a session you agree to. Access is removed when we finish.
• The police or other authorities, only where the law requires it.

5. How long we keep it

• Backup copies of your files: securely deleted within 14 days of the job finishing, unless you ask us to keep them longer.
• Job sheets, invoices and payment records: kept for 6 years, because tax law requires it, then securely shredded or deleted.
• Photos of signed job sheets: kept for the same 6 years as the job sheet.
• Your contact details: kept with the job record. We won't use them for marketing.

6. How we keep it safe

• Backups of your files are stored on an encrypted drive and are never uploaded to public cloud storage without your agreement.
• Our computers are password-protected and kept up to date, and our accounts use two-step verification.
• Paper job sheets are stored securely and shredded when no longer needed.
• Only the technician working on your job sees your information.

7. Your rights

Under UK data protection law you can ask us to:

• give you a copy of the information we hold about you
• correct anything that's wrong
• delete your information (unless we must keep it by law, for example tax records)
• stop or limit how we use it, or object to how we use it
• give your information to you, or to another company, in a usable format.

Just call or email us. We'll reply within one month, and it's free.

8. Complaints

If you're unhappy with how we've handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk or 0303 123 1113.

9. Changes to this notice

If we change this notice, we'll update the date at the top of this page.